FAQ

We will call the supplier and return the goods to them. Most Chinese suppliers will take responsibility for such mistakes. When encountering some irresponsible Chinese suppliers, they may refuse the return of the goods. If your order was placed to the supplier through us, we will have a contract to protect your order.

When the goods arrive, we will open random boxes for each type of product—not only one or two boxes. This is to ensure that the bulk goods indeed have no problems. Then, we will take photos, or video for you to let you see the real condition of the products. Finally, if the carton is damaged, we will replace it.